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Garden waste collections

The council and our waste collection partners Allerdale Waste Services would like to apologise for the issues which have affected some properties' garden waste collections this week. The issues have been caused by self-isolation and other staff absences. 

The advice for households who've not had their collection this week is to take bins back in and present them on their next scheduled garden waste collection day.

Households are advised to continue checking our website and social media accounts for the latest information on collections.


England has moved into Step 4 from 19 July 2021

• See the latest news and get more information regarding coronavirus (Covid-19) and our services.

• Help and advice for affected businesses, charities and other organisations.

• Advice for individuals including the Test and Trace Support payment to help those self-isolating.

• Our customer contact centres have reopened to public on an appointment-only basis. However, please use our online forms, webchat, app and phone number to contact us where possible. Contact us link includes details on how to book an appointment. 

Mental health support during the coronavirus pandemic

The coronavirus pandemic can be tough on your mental health and you might be worried about how you and those you love will cope. We have put together some useful and important links that we would invite you to read and share amongst friends, families, employers and employees:


  • Cumbria County Council have put together an interactive map which helps find local support who can offer advice and help - including obtaining essential food and medicine supplies, during the COVID-19 pandemic
  • You will also find a comprehensive alphabetical list of mental health and wellbeing charities throughout the county
  • The county council can also offer help surrounding all sorts of welfare, health and social care needs. With quick links to contacts who can help with debt advice, free school meals and legal support
  • Check out the Suicide Prevention Network in the North West and North East website, which has easily printable material on how to speak to someone in distress
  • Every Life Matters has produced a COVID 19 Wellbeing and Mental Health booklet and a working from home guide -
  • Leapers supports the mental health of freelancers and the self-employed and they have put together lots of resources which can help everyone, including ‘Working well during lockdown – Winter Edition’ guide
  • If you need to talk to someone the Samaritans are available 24/7 on 116 123 or online at
  • Mindline Cumbria offers support and guidance about mental health over the phone on 0300 561 000 or text ‘Mind’ to 810666. You can also go online and chat to trained professionals at
  • Togetherall is a service offering free online support to anyone aged 16 and over in north Cumbria facing increased anxiety and other mental health challenges. You can access Togetherall at It provides online peer-peer support, access to an anonymous community and lots of information, as well as courses and resources covering a range of mental health and wellbeing topics. The service can be accessed by registering with your postcode and logging in.
  • Kooth is a free online service for young people over 11. Visit
  • The NHS has produced information on talking therapies and how you can access their help. To find help, click here to read more.