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Coronavirus

Find out more about the new national restrictions in place from November 5 to December 2 2020. From 00:01 on December 2 we'll move to Tier Two restrictions.

See the latest news and get more information regarding coronavirus (Covid-19). Find out more about the help for affected businesses, charities including the support grants. There is also advice for individuals including the Test and Trace Support payment. Our customer contact centres are not open to the public during the period of the new national restrictions. Please use our online forms, webchat, app and phone number to contact us

What happens to your recycling?

We collect thousands of tonnes of recycling every year. The recycling, paper and garden waste goes to a processing plant called Hespin Wood just outside of Carlisle which is run by Cumbria Waste Management. 

All the paper and card is mixed up to the right proportions before being sent to be reprocessed and turned into news print.

All the garden waste is added to giant compost heaps which are turned every week. Within eight weeks, we have some fantastic compost which is sold in shops.

How do you sort my glass, cans and plastics?

We're often asked how all the glass, cans and plastics gets sorted. The material goes through a special sorting machine. The video below explains it best: